INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How I can place an order?
  1. Select your favorite dress from our website.
  2. Click on the add-to-cart option. A bucket on the dress image can also be used for this.
  3. You can go to checkout directly or u may continue your shopping. On checkout, you may add your personal information to get delivery to your address.
  4. Click on place order to confirm your order.
  5. You will get a confirmation e-mail with your order number and our customer care team will also confirm your order details with you.
How long it will take to deliver my order?
  1. We Process your order within a working day.
  2. We take 2-3 working days to deliver your order to your doorstep. However, it can be 3-5 days for some parts of KP and Balochistan.
How can I identify my order placed and received by you?

As you place your order on the website, a confirmation e-mail will be sent to you and our customer care team will also get in touch with you.

How I can track my order?
  1. You will get a message from the Courier Company with the tracking number. You can track it from the courier website.
  2. In case, you are unable to get a tracking number. Just contact our customer Care Team 24/7 at +92-344-5544446 on WhatsApp.
Do I need to pay any extra charges for delivery?

Kamalia’s Khaddar offers free delivery nationwide including Azad Kashmir.

What kind of payment method(s) do you accept?

Kamalia’s Khaddar offers cash on delivery services to all customers.

We accept advance payments as well via Bank Online Transfer, JazzCash, or Easypaisa, for this, Contact our Customer Care Team at +92-344-5544446 on WhatsApp.

What if an incorrect or damaged item is delivered to me?

Kamalia's Khaddar team makes sure to deliver the right and qualitative fabric to your doorstep. But in case you find any incorrect item or damage, you can replace or return it in 30 days from the time of purchase. Just contact our customer Care Team 24/7 at +92-344-5544446 on WhatsApp.

What is the procedure for cancelling an order?

Order cancellation is depending on whether it has been shippedor not. Send your order cancellation request to Customer Care Team, at +92-344-5544446 (WhatsApp). If the order has been shipped, however, you may change the product in accordance with our return guidelines/Policy.

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